Northland Group collection agency, based in Minneapolis, MN, was founded in 1982. The company works in conjunction with a debt collector called LVNV Funding, LLC; LVNV buys old uncollected debts at a discount and hires Northland Group to collect on them.
Address: Three Paramount Plaza, 7831 Glenroy Rd #250, Minneapolis, MN 55439
Phone: (800) 800-8191
Northland Group was accredited by the Better Business Bureau in 1994 and maintains an A+ rating due to the BBB’s satisfaction with Northland Group’s good faith efforts made to resolve customer complaints. Despite BBB’s favorable rating, many customers do not have anything good to say about the agency; the company has received 159 complaints in the last three years, and their lone customer review on the BBB site was a negative one. Many of the complaints imply that Northland Group has violated the Fair Credit Reporting Act by obtaining credit reports without permission, or allowing their employees to make repeated calls to a single person and be verbally abusive over the phone.
Northland Group has been the subject of several lawsuits as well as customer complaints. They have been sued a few times for violating various parts of the Fair Debt Collection Practices Act (FDCP). Within recent years, they have been involved in the following suits:
Tarrant v. Northland Group (2012): The plaintiff alleged that Northland Group violated the FDCP by neglecting to send her written notification of the name of the creditor, the amount of debt she owed, and her right to dispute the debt allegations within five days of initial communication with her, and for making repeated telephone calls with the intent to harass her.
Buchanan v. Northland Group (2015): The plaintiff received a letter from Northland Group telling her that the creditor attempting to collect from her was willing to offer her a settlement, arguing that the wording of the letter made it appear as if the collection agency would be able to enforce the debt she owed in court. Nowhere in the letter did Northland Group disclose that the statute of limitations had run out on the debt.