Phillips & Cohen Associates, Ltd., was formed in 1997 and now has offices in the United States, the United Kingdom, and Canada. They handle a variety of collections cases, including probate and estate-related collections.
Address: 1002 Justison Street, Wilmington, DE 19801
Phillips & Cohen is headquartered in Wilmington, DE, and has three other regional offices in the United States, in New Jersey, Florida, and Colorado. Their international offices are located in Quebec, Manchester, and Melbourne. Phillips & Cohen works with several banking institutions and handles accounts in consumer credit, healthcare, utilities, and education. They also handle collections accounts in probate and estates. Phillips & Cohen has hired in-house attorneys to advise them on the ever-evolving statutes they must follow as a collections agency.
Though Phillips & Cohen prides itself on being professional and reputable, they have received a number of complaints. Not all of their offices in the U.S. have been registered with the Better Business Bureau; in fact, only the Wilmington, DE, location has been accredited, and it only received its accreditation in 2015. In the past eleven months that it has been on BBB’s website, it has received 12 complaints. BBB has awarded the company with an A+ rating, however, due to its response to complaints and the amount of time it has been in business.
Outside of the BBB, Phillips & Cohen has received its fair share of online complaints. People have accused Phillips & Cohen for violating the Fair Debt Collection Practices Act (FDCPA) by calling them too much, using threatening tactics over the phone to collect money, and calling before 8:00am and after 9:00pm. What’s worse, people have received calls Phillips & Cohen to settle the debts of their deceased relatives before the decedent’s estate had even been settled, making Phillips & Cohen appear inappropriate and lacking decency.
The collections agency has also been involved in several lawsuits; they have been sued a couple of times for violating FDCPA, and they were sued another time for attempting to collect debts from an estate when the debt in question had already been discharged.